Delivery & Shipping Information

Delivery and Shipping Information

Most orders take 24-48 hours to process and ship out of our fulfillment centers. All delivery dates are estimates and actual delivery times may vary or be subject to change.

IMPORTANT: Items must be in new or like-new condition to be eligible for returns or exchanges. Original packaging must be retained and used in the event of a return or exchange. If an item is returned or exchanged without the original packaging, a repacking fee will be deducted from your refund.

International Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping option

Estimated delivery time

Price

Express Delivery

7 to 10 business days

$29.88

Enhanced Delivery

15 to 19 business days

$78.88

Economy

20 to 35 business days

FREE

 

TRACKING AND DELIVERY

All of our packages are parcel shipments, meaning that your order will arrive in our easy-to-handle boxes. Think: FedEx or UPS. This also means that you won’t necessarily have to be home to receive them; regardless, you’ll find them delivered right to your doorstep. You can track the date of your estimated delivery via the link sent to you in your shipping confirmation email, or you can sign up for text updates from a link in this same email. If you have special delivery requests, please contact us at support@sereneluminaire.com as soon as you place the order so we can do our best to accommodate accordingly.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Serene Luminaire is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@sereneluminaire.com with your name and order number, and we will look into it for you.

 

SHIPPING ADDRESS CHANGES

If you need to change your address after placing an order, please email us at support@sereneluminaire.com ASAP to make sure we edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it gets a lot more difficult to reroute it. That being said, we’ll do whatever we can to assist. However, you may be responsible for rerouting charges.

 

IN CASE OF DAMAGE OR DEFECT

All damages or defects must be reported within 48 hours of delivery. Send us photos and any other relevant details at support@sereneluminaire.com or use our contact form.

 

MISSING PARTS

Contact us immediately at support@sereneluminaire.com. We will ship out missing parts ASAP.