Arlo Spiral Crystal Staircase Chandelier

Light Bulb Type G9
Light Bulbs Included Yes
Main Materials Copper + Acrylic
Color Gold and White
Light Source LED
Shade material Acrylic
Input Voltage(V) AC 220V( ± 10%)
Lamp Luminous Flux(lm) 11800
Color Temperature(CCT) 3000-6000K
Color Rendering Index(Ra) 80
Lifespan (hours) 50000
Beam Angle(°) 180
Control Mode Remote Control
Warranty period 2 Year

Overall Weight

44 lbs

Dimensions in Inches (Can be customized)

36 - Heads: 152" Height X 29" Diameter
48 - Heads: 186" Height X 38" Diameter
54 - Heads: 196" Height X 33" Diameter
68 - Heads: 208" Height X 33" Diameter

• GENERAL PROCESSING TIMES
  
  All orders are handled within 7 business days (excluding weekends and holidays) of receiving the order confirmation email. You will receive another message once your order has delivered.
  
  Processing times may be increased during peak seasons and holidays due to a large volume of orders. We appreciate your patience and understanding during this time.
  
  • GENERAL SHIPPING TIMES
  
  We process all general orders within 7 business days of receiving them.
  
  Customized items: For large, customized items, please note that the processing and production time may take longer.
  
  Shipping times vary depending on your location.
  
  For orders shipping to the United States, please allow 10 to 25 days for delivery.
  
  For orders shipping to Australia, New Zealand and Oceania please allow 15 to 25 days for delivery.
  
  For orders shipping to Europe, please allow 15 to 25 days for delivery.
  
  • SHIPPING METHODS & FEES
  
  We employ a number of shipping methods to ensure that your product arrives in a fast and secure manner. Depending on your region and order amount, we may ship via FedEx, UPS, DHL, or another carrier.
  
  At the time, we are offering free shipping on all orders.
  
  However, if you require expedited shipment, please contact us for a price. Please keep in mind that the requested expedited delivery expenses are non-refundable.
  
  The delivery period for expedited shipment may be between 7 and 11 days.
  
  Your order may be subject to import fees and taxes (including VAT), which are imposed once the package arrives in your destination country. Serene Luminaire is not liable for these charges, which are your responsibility as a client.
  
  • TRACKING AND DELIVERY
  
  All of our packages are parcel shipments, meaning that your order will arrive in our easy-to-handle boxes—think FedEx or UPS. This also means that you won’t necessarily have to be home to receive them; regardless, you’ll find them delivered right to your doorstep.
  
  You can track the date of your estimated delivery via the link sent to you in your shipping confirmation email, or you can sign up for text updates from a link in this same email. If you have special delivery requests, please contact us at info@sereneluminaire.com as soon as you place the order so we can do our best to accommodate accordingly.
  
  Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Serene Luminaire is not responsible for these charges if they are applied and are your responsibility as the customer.
  
  For more information, please see our Shipping Policy. You can always contact us for any shipping questions at info@sereneluminaire.com.

We offer a 30-day return window, which means you have 30 days from the date of receiving your order to request a refund. Any refund requests made after the 30-day period will unfortunately not be accepted.

Our product range is divided into two categories: General and Customized. The eligibility criteria for returns differ based on the category of the product you have ordered.

IMPORTANT POINTS:

• Only the original purchaser can initiate a return.
• You must return the item to us in order to receive a refund or replacement.
• Unauthorized returns without prior approval will not be eligible for a refund.
• For any refund-related inquiries, please contact us at info@sereneluminaire.com.
  

GENERAL RETURNS

If you have received a product that does not meet your expectations or no longer suits your needs, you may initiate a return within 30 days of delivery.

Please note that all returned items must be in brand-new condition, with original tags and packaging intact, uninstalled, unassembled, and unused.

You will be responsible for all return shipping costs for non-defective items.

We strongly recommend using a shipping method that provides tracking information. We cannot process refunds for general returns that are lost in transit or fail to reach our facility.

Additionally, a 15% restocking fee may be deducted from your refund amount. This fee applies to all general returns.

RETURNS FOR DAMAGES & ISSUES

To qualify for a refund or replacement, your item must be defective, damaged, or incorrect upon arrival. Eligibility criteria:

• Incorrect item received
• Missing parts
• Item is damaged
• Please do not discard the item or its packaging.

We recommend inspecting your order upon receipt and contacting us immediately if there are any issues, so we can address the matter promptly.

For more information, please see our Refund Policy.

You can always contact us for any shipping question at info@sereneluminaire.com.