We offer a 30-day return window, which means you have 30 days from the date of receiving your order to request a refund. Any refund requests made after the 30-day period will unfortunately not be accepted.
Our product range is divided into two categories: General and Customized. The eligibility criteria for returns differ based on the category of the product you have ordered.
IMPORTANT POINTS:
- Only the original purchaser can initiate a return.
- You must return the item to us in order to receive a refund or replacement.
- Unauthorized returns without prior approval will not be eligible for a refund.
- For any refund-related inquiries, please contact us at info@sereneluminaire.com.
GENERAL RETURNS
If you have received a product that does not meet your expectations or no longer suits your needs, you may initiate a return within 30 days of delivery.
Please note that all returned items must be in brand-new condition, with original tags and packaging intact, uninstalled, unassembled, and unused.
You will be responsible for all return shipping costs for non-defective items.
We strongly recommend using a shipping method that provides tracking information. We cannot process refunds for general returns that are lost in transit or fail to reach our facility.
Additionally, a 15% restocking fee may be deducted from your refund amount. This fee applies to all general returns.
RETURNS FOR DAMAGES & ISSUES
To qualify for a refund or replacement, your item must be defective, damaged, or incorrect upon arrival. Eligibility criteria:
- Incorrect item received
- Missing parts
- Item is damaged
- Please do not discard the item or its packaging.
We recommend inspecting your order upon receipt and contacting us immediately if there are any issues, so we can address the matter promptly.
For more information, please see our Refund Policy.
You can always contact us for any shipping question at info@sereneluminaire.com.
